Level Up Service Privacy and Information Security Policy

The Owner is committed to safeguarding your privacy with respect to the personally identifiable information that we may obtain from you through the App. Our Privacy and Information Security Policy (“Privacy and Information Security Policy”) answers frequently asked questions about your privacy, including what personally identifiable information we may obtain from you and how it will be used and protected. Owner may from time to time change this Privacy and Information Security Policy, so please check back periodically.

What personally identifiable information do we obtain from you? When do we obtain such information?

• We may ask that you provide us with certain personal information, including your name, email address, mailing address and telephone number.
• If you post to a discussion forums, we may ask that you provide us with your name, email address and password.
• If you want to enter any sweepstakes, contests or promotions sponsored by us or by one of our business partners, we may ask for your name, email address and other information as may be required by the rules of the specific contest.
• If you choose to participate in a customer survey conducted by us or by one of our business partners, we may ask for your name, email address and other information as may be required by the particular survey.
• If you report a problem or submit a customer review, we may ask that you provide your name, email address, user account number, address, phone number and fax number. Should you contact us for any reason other than to report a problem and/or submit a review, we may also keep a record and/or copy of your correspondence with us.

How do we protect the security and quality of your personal information?

To protect the security and quality of your personal information, we have implemented technical and managerial procedures to maintain accurate, current and complete information as well as to protect your personal information against loss, misuse or alteration when it is under our control. Your personally identifiable information will be encrypted and stored on our secured servers. Your personal information is also password protected so that access is limited to yourself and those with whom you share your password, Owner, as well as third party access facilitated by Owner with your prior permission. We have also taken steps to help protect the integrity of your personal financial information when you complete a purchase transaction on the App.

How do we use your information?

Our primary use of your information is to administer, maintain and improve your experience on the App generally as well as provide you with customized, personalization services and interactive communications.

• If you check the “opt-in” feature on the App, or if you do not uncheck a pre-checked “opt-in” box we may from time to time send you emails regarding the App and special promotions. Also, we occasionally may send you direct mail about products or services that we believe may be of interest to you.
• We use your IP address to help diagnose problems with our server and to administer the services offered on the App. We also use your IP address to help identify you and to gather broad demographic information that we may share with our business partners, but only in the aggregate without any of your personally identifiable information.
• We may research the demographics, interests and behavior of our customers based on the information provided to us during membership registration, during sweepstakes, contests and promotions, from our server log files, from cookies and from surveys. Our research may be compiled and analyzed on an aggregate basis. We may share this aggregate data with business partners, but only in the aggregate, without any of your personally identifiable information.

Can you “opt-out” of receiving communications from Owner?

If you change your mind and decide that you no longer want to receive promotional emails and/or direct mailings, you may opt-out at any time by simply Call us at 1.800.625.1590

Privacy policies of business partners

Third parties whose links are presented on the App may collect personally identifiable information about you. We are not responsible for the privacy policies or practices of such sites and the practices of these sites are not governed by this Privacy and Information Security Policy. If you have questions about the privacy policies or practices of a third party site, you should contact the site administrator or web-master of the specific site. We may from time to time partner with other companies to offer co-branded services as well as sweepstakes, contests and promotions. Any information that you provide in connection with the co-branded services or any jointly sponsored sweepstakes, contests or promotions will become the joint property of Owner and its business partners. We will maintain your information in accordance with the terms of this Privacy and Information Security Policy. However, this Privacy and Information Security Policy does not govern the privacy policies and practices of our business partners. If you have questions about the privacy policies or practices of our business partners, you should contact them directly.

Do we sell or rent your personally identifiable information?

No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If and whenever we intend to share your personally identifiable information with a third party (other than to a business partner as provided herein), you will be notified at the time of data collection or transfer, and you will have the option of not permitting the transfer. However, we may from time to time rent or sell demographic information in the aggregate that does not contain your personally identifiable information.

With whom do we share information?

We generally will not disclose any of your personally identifiable information except when we have your permission to do so or under some special circumstances described below.

• As noted previously, we may from time to time partner with other companies to offer co-branded services as well as sweepstakes, contests and promotions. Any information that you provide in connection with the co-branded services or any jointly sponsored sweepstakes, contests or promotions will become the joint property of Owner and its business partners. We may also disclose other personal information about you to our business partners, but only if we have obtained your permission to make the disclosure before data collection or before transferring the data.
• We may, from time to time, offer you the opportunity to receive materials or special offers from third parties. If you want to receive this information, we may (with your permission) share your name and email address with them.
• Under confidentiality agreements, we may match user information with third party data. We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes.
• We may disclose your personally identifiable information without your prior permission in special cases. For example, we may have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating this Agreement, or may be causing intentional or unintentional injury or interference to the rights or property of Owner or any third party, including other customers. Also, we may disclose or access your personally identifiable information when we believe in good faith that law or regulation requires disclosure.

How can you update, correct or delete your personally identifiable information?

You may edit your personally identifiable information and your password at any time by sending an email request to ______________________ @______________________.com.

What are cookies? How do we use cookies?

Cookies enable us to customize and personalize your experience on the App, including the products and promotions that are offered to you. Essentially, a cookie is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. We use cookies for several purposes in connection with the operation of the App

• We may use cookies to identify you and access your information stored on our computers in order to deliver you a better and more personalized experience. For example, we may use cookies to tell you about products and services specific to your interests.
• Upon request, we will save your “username” so that you do not have to re-enter it every time you visit the App. In providing you with this service, we use cookies.
• We may use cookies to estimate our customer base and customer usage patterns. Each browser accessing the App may use given a unique cookie that is then used to determine the extent of repeat visits and the customer activity during those visits. We may use the historical information to help target promotions based on customer interests and behavior, both specifically to individual customers and on an aggregate basis with respect to all customers.
• We also may use cookies to track your progress and number of entries in some promotions, sweepstakes and contests, or through a meeting registration process. For example, when a promotion uses cookies, the information coded to the cookie indicates your progress through the promotion, and may be used to track entries, submissions and status of prize drawings.

Business partners that offer co-branded services and jointly-sponsored sweepstakes, contests and promotions on the App, may use their own cookies. We have no control over those cookies, nor does this Privacy and Information Security Policy cover how your personal information contained in those cookies may be used or protected. If you have any questions about the cookies of such third parties, or about the use of your personal information by such third parties, you should contact the site administrator or web-master of the third party site.

Do you have choices about cookies?

Yes, you have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, the App uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you may not be able to log onto the App and/or use our services or participate in our sweepstakes, contests or promotions.

Children’s privacy

The App is intended for general audiences – we do not seek through the App to gather personal data from or about persons that are sixteen (16) years of age or younger. If you inform us or we otherwise become aware that we have unintentionally received personal data from an individual under the age of sixteen (16), we will delete this information from our records.

What else should you know about your online privacy?

It is important to remember that whenever you voluntarily disclose personal information online, your information can be collected and used by others. If you transmit or post personal information online that is accessible to others, you will not be able to control how that information is used by others. When we receive the transmitted information, we will use the procedures summarized in this Privacy and Information Security Policy to ensure the integrity and security of that information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not possible to guarantee the security and integrity of data transmitted over the Internet. Consequently, while we take the above-described reasonable steps to protect your personal information, we cannot and do not warrant the security or integrity of any information you transmit to us when registering for the App or otherwise. All such transmission of information is at your own risk. Moreover, though we are committed to having the App comply with this Privacy and Information Security Policy, you are ultimately responsible for maintaining the secrecy of your password and your personally identifiable information. If you are careless with your password, or you decide to share your password with third parties, you must be aware of the risk that such third parties will have access to all your personally identifiable information.

Contact us.

If you have any questions or comments about this Privacy Statement or the practices of the App, please feel free to visit our contact page.

 

 

Categories of Personal Data that We Collect and Disclose

We collect and disclose Personal Data in a variety of contexts. The Personal Data that we collect, use, or disclose about a specific California resident will depend on, for example, our relationship or interaction with that individual.

During the past 12 months, we may have collected the following categories of Personal Data:

• Personal information, including name, date of birth, gender, contact details such as email address, telephone number and mailing address.
• Internet or online information such as browsing history, and information regarding interaction with our websites, applications, or advertisements
• Geolocation data

Why We Collect Personal Data and How We Use It

The purposes for which we collect and use Personal Data depend on, among other things, our relationship or interaction with a specific resident. The table below lists the purposes for which we collect and use Personal Data in different contexts.

Purposes for Collection and Use:

• Provide and manage products and services
• Support our everyday operations, including to meet risk, legal, and compliance requirements
• Perform accounting, monitoring, and reporting
• Support audit and investigations, legal requests and demands, as well as exercise and defend legal claims
• Enable the use of service providers for business purposes
• Comply with policies, procedures, and contractual obligations
• Manage, improve, and develop our business
• Market, personalize, develop, as well as improve our products and services
• Conduct research and analysis, including to drive product and services innovation
• Support customer relationship management
• Manage and operate our facilities and infrastructure

Sources of Personal Data

We collect Personal Data from California residents directly, or other individuals acting on their behalf.

Third Parties with Whom We Share Personal Data

We generally will not disclose any of your personally identifiable information except when we have your permission to do so or under some special circumstances described below.

• As noted previously, we may from time to time partner with other companies to offer co-branded services as well as sweepstakes, contests and promotions. Any information that you provide in connection with the co-branded services or any jointly sponsored sweepstakes, contests or promotions will become the joint property of Owner and its business partners. We may also disclose other personal information about you to our business partners, but only if we have obtained your permission to make the disclosure before data collection or before transferring the data.
• We may, from time to time, offer you the opportunity to receive materials or special offers from third parties. If you want to receive this information, we may (with your permission) share your name and email address with them.
• Under confidentiality agreements, we may match user information with third party data. We also may disclose aggregate demographic and/or user information and statistics in order to describe our customer base to prospective partners and other third parties, and for other lawful purposes.

We may disclose your personally identifiable information without your prior permission in special cases. For example, we may have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be violating the End User License Agreement, or may be causing intentional or unintentional injury or interference to the rights or property of Owner or any third party, including other customers. Also, we may disclose or access your personally identifiable information when we believe in good faith that law or regulation requires disclosure.